BUSINESS INTELLIGENCE PORTFOLIO PROJECT

Olist E-Commerce Analytics

I built this project to explore sales performance, customer reach, delivery reliability, customer reviews, product categories, and freight costs using the public Olist e-commerce dataset.

Data period: September 2016–October 2018

About the Project

I started with six raw CSV files, checked and transformed the data using DuckDB and SQL, and created separate order-level and item-level datasets. I then used those datasets to build three interactive dashboards in Tableau Public.

Business Questions

Interactive Dashboard

Use the dashboard tabs and filters to explore the Executive Overview, Delivery and Customer Experience, and Product Performance pages.

Key Findings

Sales

Delivered orders generated approximately $13.22M in GMV. São Paulo contributed around $5.07M, or approximately 38% of the total.

Delivery and Experience

Approximately 91.9% of delivered orders arrived on time. On-time orders received an average review score of 4.3, compared with 2.6 for late orders.

Freight Pressure

Among the leading categories by GMV, furniture décor had a freight-to-GMV ratio of approximately 23.7%, followed by housewares at 23.2%.

How I Built It

  1. Loaded six public Olist CSV files into DuckDB.
  2. Checked row counts, keys, missing values, statuses, and dates.
  3. Built order-level and item-level analysis tables using SQL.
  4. Exported the processed data for Tableau.
  5. Created and published three interactive dashboards.
  6. Documented the process, findings, and limitations on GitHub.

Limitations

The dataset is historical and includes partial years. GMV represents product value rather than company revenue or profit. Relationships found in the data also do not automatically prove cause and effect.